Metropolitan Group becomes the first-ever real estate brokerage firm to feature in the UAE’s 50 Best Workplaces list

Dubai: Metropolitan Group, a leading real estate group in the UAE, has been recognized as the tenth Best Workplaces™️ in 2022, marking the first time a real estate agency has made the list in the UAE. The official list, which was announced last night at an awards ceremony at the Five Hotel, The Palm, Dubai, is a ranking of the country’s best employers based on confidential employee feedback and an audit of workplace practices. management.

Ibrahim Mougharbel, Managing Director for United Arab Emirates, Qatar, Kuwait and Oman, Great Place to Work®️️ Middle East commented, “On behalf of Great Place to Work®️️ Middle East, we are very proud to announce that Metropolitan Group is the first Real Estate Broker in the UAE to be Great Place to Work®️ Certified! It is not surprising that the employees of this organization are seen as having a real appreciation for the management of the organization and proud to tell others that they work for the Group. The Metropolitan Group clearly has a solid vision of where the organization is going and how to get there, and most importantly: they listen to what their employees have to say! On behalf of all of us at Great Place to Work®️️ Middle East, we are very proud of you for reaching this fantastic milestone!

Following the COVID-related lockdown, Metropolitan management made it a priority to create an inclusive and supportive work environment, where employees would feel like part of an extended, extended family. The group’s commitment to employee learning and culture has paid off, achieving a retention rate of 93%, which is well above industry standards.

Mike Fleet, Director of Performance and Development at Metropolitan said, “We are thrilled with this achievement as it is a great recognition of the hard work everyone has put in to establish a high level culture within the company. Learning, training and supporting agents is a big part of who we are at Metropolitan, but many other factors have contributed to our success. We always celebrate company and individual success, apply a rigorous process for hiring employees, and offer regular incentives to reward agents. We are in the human resources business, as we grow we will continue to be selective in recruiting agents who are not only successful but have the right attitude, personality and ambition to join our team.

Metropolitan wanted to focus on performance support rather than traditional agent training. Relevant skills programs have been created in-house with the most experienced agents and learning materials have been developed based on the best insights. A comprehensive onboarding experience for new members has been introduced, supported by ongoing skills development, coaching and training. Metropolitan has invested significantly in the development of its knowledge base program with a wide range of useful performance support topics including sales skills, customer service skills and product knowledge agent packs. The company has recently invested in the latest micro-learning technology to deliver small form factor content for mobile phones, with great features such as AI video, ensuring agents have easy access to content when they need it. The company also logged up to 1,100 hours of training in 2021.

This year, the company saw its Google review rating improve significantly, from 4.1 to 4.9, and it achieved Gold Award status based on Feefo customer reviews. Five Star reviews are now shared in real time across the company to increase awareness and engagement in the customer experience. Metropolitan also increased its listings in Dubai by 300% and 150% in Abu Dhabi. The company also noticed that its referral and loyalty business accounts for around 20% of its transactions, a significant increase.

The Metropolitan Group in the United Arab Emirates comprises two full-service real estate agencies: Metropolitan Premium Properties (Dubai) and Metropolitan Capital Real Estate LLC (Abu Dhabi). The group also has Metropolitan Consulting FZE, a support company that provides legal services to individuals and businesses in the UAE.

What a great place to work®️ determines the Best Workplaces™️ in the UAE

Great Place to Work®️ is the global authority on workplace culture. It helps organizations quantify their culture and drive better business results by creating a trusted work experience for all employees. It identifies the Best Workplaces™️ in more than 50 countries around the world. Great Place to Work®️ identifies the best places to work in the UAE by analyzing company work programs and surveying employees across the region about the key factors that create great workplaces for ALL™️. To be considered, businesses must first be Great Place to Work®️ certified and be based in the Gulf region. A culture verification document must also be submitted for analysis, which provided a more in-depth examination of the workplace culture for the past year.

Full list details are available at www.greatplacetowork.me.