Fixflo, a leading provider of property repairs and maintenance, has partnered with Spike Global to create a complete BTR Resident Communication solution, allowing residents to manage everything within the Spike Living portal.
From communicating with other residents to reporting a repair, residents will be able to use the platform to be notified of upcoming maintenance events and manage deliveries and visitors.
Residents will be asked to provide all necessary details about the maintenance issue at the first instance, allowing property managers to accurately diagnose issues without the need to back and forth with residents.
Simon Bushell, Director of Fixflo, which was recently acquired by Aareon AG, one of Europe’s leading property software companies, said: “While repairs are rarely welcomed by residents, they are a great opportunity for building operators to impress residents with a fast, intuitive and seamless experience.
“With Fixflo, residents can report a repair through their Spike Living portal anytime, anywhere, using over 40 languages. They can also be kept up to date on the progress of the issue in their property manager’s timeline. .
“We at Fixflo are excited about this new partnership and helping building operators and property managers manage their portfolio more efficiently while improving the resident experience.”
Jeremy Heath-Smith, CEO of Spike Global, added: “[The partnership with Fixflo] will allow property managers to plan, schedule and complete a repair much faster, while ensuring that residents are kept up to date and informed at all times. »
Aareon acquires Fixflo